Please contact customer service at [email protected] for more information on returning an item.
Order Cancellations: Orders that you submit online are processed quickly and may not be canceled, and you may need to wait until you receive the merchandise in order to return it. The quicker you ask for cancellation, the better chance to catch the order prior to shipping.
Return: Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.
Shipping: To initiate a return, please email us at [email protected]. We require a receipt or proof of purchase to accompany your return.
All returned merchandise should be sent to us at Hot Rod Latches, 7821 Red Fox Trl, Morrow, OH 45152. You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your
refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
Refunds and Exchanges: After we have received your valid return, we will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return. If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy
that we determine in good faith is appropriate in the circumstances.
General: If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.